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ELECTRICAL

Available In-store

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FAQ

Order & Delivery

The health and safety of our customers and staff is our main priority at this time. Due to current restrictions, we aim to despatch orders within 6-10 working days. Please allow additional time for delivery.

One delivery charge applies for your online order, regardless of how many products you purchase. A separate charge applies to orders for certain large items of furniture. If you wish to send products to different addresses you must create a different order for each delivery address.

Orders over €80 have free delivery in Ireland, while orders under €80 will incur a €5 standard delivery charge in Ireland. Charges for delivery of furniture and other larger items are €30 and do not qualify for free delivery.

Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Returns

If you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.

Full returns policy can be seen here.

Returns are usually processed within 48 hours of receipt but please allow up to 7 days for refunds to appear in your account. This may depend on how long your bank or card issuer takes to process the refund on their side and unfortunately is out of our control.

We will refund you by the same method of payment you used when you originally placed your order e.g. for customers using Credit or Debit cards this will be refunded back onto the same card. For customers using Paypal, it will be returned to same Paypal account.

Returns to any of our 16 stores are free.

If returning by post or DPD, the cost of returning items will be at your own expense, except for faulty items or where an incorrect item has been received.

In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email us.

The determination as to whether a product is faulty or not will be at the sole discretion of Shaws. Shaws reserves the right to have reasonable time to make decisions on the product. We commit to reverting to the customer with a decision within 10 days.

In these circumstances, customers will be offered a remedy in the form of Repair, Replacement or Refund, in this order.

Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.

Instore purchases must be returned in person to any of our stores.

Refunds

Refund processing times vary depending on the method of returns:
You can return online orders by post/courier or in-store.


In-store returns: When customers return an item in store, the refund is made to the payment card used to pay for the item(s) at the time of purchase.


Postal returns: Refunds for orders sent through to our online returns can take 15 working days to process from the day they are received.


Please note, the card issuing Bank or PayPal may take a further 3-5 working days to credit the relevant account.


In the unlikely event a customer has not received a refund after this time, please contact us.
For our full policy click here.

Careers

You can check out the careers section of our website to see if we're currently hiring. If we're not, you’re always welcome to submit your resume and we’ll keep it on file. 

COVID-19

• In addition to our standard cleaning programme, each store has added additional cleaning times and each store has multiple hand sanitising areas.
• We have not reopened fitting rooms at the moment, as the safety of our customers and staff is our priority.
• We provide face coverings for our staff and continue to adhere to the HSE guidelines in helping to stop the spread of Covid-19.
• We have installed floor markings and instore signage in all stores while instore tannoy messages remind customers to social distance. This has been designed to make it easy for customers to maintain the advised 2 meter distance.
• Protective perspex screens are installed in stores at all till points.
• Hand sanitizer is available in all of our stores for customers and our staff.
• Since the reopening of our stores we have designated an hour each morning in all of our stores between 10am-11am to allow for vulnerable people to shop in our stores and feel safe.

To reduce the risk of spreading Covid-19, keeping 2 metres distance is recommended by the HSE and all leading health organisations. This
is why we have implemented social distancing in our stores.

Each store’s opening hours will remain the same in September
but are subject to change from October onwards . Check our latest store opening
hours here.

Yes, customers who are medically exempt from wearing a face
covering will be permitted access to our stores.

Our policy is constantly under review and will be amended as and when necessary in accordance with the Covid-19 Government guidelines.

Our fitting rooms remain closed at the moment to reduce the risk
of spreading Covid-19. We will continue to review this policy and reopen them when it is safe to do so.

Currently they are not.  However we are reviewing this regularly and these services will reopen when we can do so safely in accordance to Government guidance. When this policy changes, we will announce it on social media.

Gift Card

In store at any till point.

You can buy a gift card through our website or in store.

Shaws Gift Cards

A Shaws Gift Card is the gift that makes everyone happy, every time. Gift cards sold online can only be redeemed instore.