Order & Delivery
When will my order ship?
We aim to despatch orders within 3-5 working days. 98% of orders are despatched within 2 working days. Please allow additional time for delivery.
During busy sale periods please allow 5-7 working days for despatch.
How is my shipping calculated?
One delivery charge applies for your online order, regardless of how many products you purchase. A separate charge applies to orders for certain large items of furniture. If you wish to send products to different addresses you must create a different order for each delivery address.
Orders over €80 have free delivery in Ireland, while orders under €80 will incur a €5 standard delivery charge in Ireland. Charges for delivery of furniture and other larger items are €15 and do not qualify for free delivery.
How do I track my order?
Once your order has been fulfilled in our warehouse, you will receive an email with your tracking details. You can track your order by clicking here and entering your tracking number.
I have a question about my order, what should I do?
Reach out! Visit our contact page for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations. We kindly ask that you allow extra response time during the busy Black Friday and Christmas period.
What is your return policy?
If you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.
Full returns policy can be seen here.
How long will it take to process my return?
Returns are usually processed within 48 hours of receipt but please allow up to 7 days for refunds to appear in your account. This may depend on how long your bank or card issuer takes to process the refund on their side and unfortunately is out of our control.
We will refund you by the same method of payment you used when you originally placed your order e.g. for customers using Credit or Debit cards this will be refunded back onto the same card. For customers using Paypal, it will be returned to same Paypal account.
Who pays for the return?
Returns to any of our 15 stores are free.
If returning by post or DPD, the cost of returning items will be at your own expense, except for faulty items or where an incorrect item has been received.
What happens if I receive the wrong item in my order?
In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email us at firstname.lastname@example.org .
The determination as to whether a product is faulty or not will be at the sole discretion of Shaws. Shaws reserves the right to have reasonable time to make decisions on the product. We commit to reverting to the customer with a decision within 10 days.
In these circumstances, customers will be offered a remedy in the form of Repair, Replacement or Refund, in this order.
Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.
Can I post back an instore purchase?
Instore purchases must be returned in person to any of our stores.
Are An Post Click & Post Return Home Collections available on the weekend?
An Post Return collections are not available on the weekend
they are available Monday to Friday excluding public and bank holidays and An
Post non-service days.
When will I receive my refund?
Refund processing times vary depending on the method of returns:
You can return online orders by post/courier or in-store.
In-store returns: When customers return an item in store, the refund is made to the payment card used to pay for the item(s) at the time of purchase.
Postal returns: Refunds for orders sent through to our online returns can take 15 working days to process from the day they are received.
Please note, the card issuing Bank or PayPal may take a further 3-5 working days to credit the relevant account.
Click & Collect
When will my order be ready to collect?
98% of orders are ready to collect within 3 working days. Please allow up to 5 days for collection. You will be notified via email when your order is ready - please check your spam/junk folders. You can present this notification to staff members at the designated Click & Collect Till Point when collecting your order.
Where in-store do I collect my order?
Customers picking up their Click & Collect order should bring their Ready for Collection email notification (printed or digital) to the designated Click & Collect Till Point in the store. Each designated till will have signage indicating the Click & Collect Till Point.
In addition, customers may be asked to confirm the email address used when the order was made.
I can't get into the store to collect my order on this date, can you hold it for me?
Yes, we can hold this for you. We will hold Click & Collect orders for up to 7 days.
Can I try on my Click & Collect item(s) in store?
Yes, you are welcome try on your Click & Collect item(s) in the stores changing rooms.
Can I return my Click & Collect order?
Items may be returned in-store free of charge.
Are your bra fitting services available?
Yes this service is now available. At certain times due to staff availability, the service may be temporarily unavailable. You can contact our stores in advance of your visit. See our locations and store contact details here
Can't make it into store to get fitted? Follow our convience size guide, for measuring your bra size at home. Click here to find out more.
What bra size am I?
We have put together a straight forward how to guide for measuring your bra size at home. Click here to find out your bra size.
How do I purchase a gift card?
You can buy a gift card through our website or in store. Please note: store gifts cards are only redeemable in-store.
How can I check the balance on my gift card?
In store at any till point.
What's the difference be a Store Gift Card & E-Gift Card?
The Store Gift Card can be redeemed in store only.
The E-Gift Card is only redeemable online and cannot be used in store.
Can I pay with a One4all card?
Yes we accept payment with One4all cards.
How do I pay with a One4all card?
Please follow the below steps to complete payment with a One4all card:
In payment options at the checkout, select ‘Visa Debit Card’.
Use your own name for the ‘Name on Card’ section.
Enter the 16 digit card number on the front of your card in the Card Number box.
Enter the Valid Thru date on the front of the card in the Expiry Date box.
Remove the silver scratch panel from the back of your card to reveal your CVV2.
How new EU regulations impact One4all Gift Cards
New EU regulations affect the sale and use of One4all Gift Cards.
The 5thAnti-Money Laundering Directive, which took effect on 10th January 2020, restricts the sale and use of anonymous prepaid cards in two ways:
1. Classic ‘swipe to spend’ One4all Gift Cards sold after 10th January 2020 are limited to a maximum balance of €150 per card.
2. Online transactions with a One4all Gift Card are limited to €50 per transaction after 10th January 2020.
For more information see One4All 5AMLD Explained
Are you hiring?
You can check out the careers section of our website to see if we're currently hiring. If we're not, you’re always welcome to submit your resume and we’ll keep it on file.